We usually reply within one business day. For anything affecting live trading, mark it Urgent and we prioritise it during market hours.
Reach us
| Support (product questions, broker connection, guardrails) | support@zensibly.com |
| Billing (plans, invoices, refunds, cancellations) | billing@zensibly.com |
| Privacy & data requests | privacy@zensibly.com |
| Security (report a vulnerability or a compromised key) | security@zensibly.com |
| Phone | +91 88923 95952 |
| Hours | Mon–Fri 9:00–18:00 IST; live-trading issues 8:30–16:00 IST on market days |
| In-app | Profile menu → Support |
Legal entity
Merchant legal entity name: BINARIFY LLP
Zensibly is a product and brand of BINARIFY LLP, a limited liability partnership registered under the Limited Liability Partnership Act, 2008.
Registered address:
No. 16, Kammanahalli Main Road, St. Thomas Town, Bengaluru, Karnataka 560084, India
Operational address (same as registered):
No. 16, Kammanahalli Main Road, St. Thomas Town, Bengaluru, Karnataka 560084, India
GSTIN: 29ABHFB4741K1Z5
Telephone: +91 88923 95952
Email: support@zensibly.com
Grievance Officer
Under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020:
Perumal Nallaswamy, Designated Partner & Grievance Officer
BINARIFY LLP, No. 16, Kammanahalli Main Road, St. Thomas Town, Bengaluru, Karnataka 560084, India
Email: support@zensibly.com · Phone: +91 88923 95952 · Mon–Fri 9:00–18:00 IST; live-trading issues 8:30–16:00 IST on market days
Grievances are acknowledged within 48 hours and resolved within 15 days, or sooner where the law requires. Please include your registered email, your broker, and the date and time of the issue.
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Zensibly is software only. It is not registered with SEBI and does not provide investment advice. Please do not send us trading questions or ask what to buy or sell — we will not answer them. Trading in securities and derivatives involves substantial risk of loss.