Effective date: 20 September 2026 · Zensibly is a product of BINARIFY LLP, No. 16, Kammanahalli Main Road, St. Thomas Town, Bengaluru, Karnataka 560084, India, GSTIN 29ABHFB4741K1Z5.
This Policy forms part of our Terms & Conditions. It applies to every paid plan sold on zensibly.com.
In plain language
If you pay and change your mind within 7 days of your first payment, email us and we refund it in full — no reason needed. After that, you can cancel anytime and keep using the plan until the period you paid for ends; we just don't refund the part already started. Refunds go back to the card, UPI or bank account you paid with, within 5–7 business days of approval.
1. What you are buying
Zensibly is a digital subscription service. Access is delivered electronically and immediately after successful payment: your plan is activated on your account within minutes, and you receive a confirmation email and a GST tax invoice. Nothing is shipped physically. If your plan is not active within 2 hours of a successful payment, email billing@zensibly.com with your transaction ID and we will activate it or refund you.
2. Plans and prices
Plans, monthly and annual prices, and the number of connected accounts each allows are shown on the pricing page. All prices are in Indian Rupees and exclude GST, which is added at checkout at the applicable rate (currently 18%) and shown on your invoice.
3. No free trial — the 7-day money-back is your evaluation period
Zensibly does not offer a free plan or free trial. Instead, your first payment is covered by the 7-day money-back guarantee in Section 6.1: pay, use every feature of your plan, and if it isn't for you, ask for a full refund within 7 days.
4. Automatic renewal
Paid plans renew automatically at the end of each billing period — monthly or annual, as you chose — at the then-current price for your plan, until you cancel. Recurring payments are collected through our payment gateway by card standing instruction, UPI Autopay or e-mandate in line with RBI's e-mandate rules: you receive a pre-debit notification before each charge, and you can cancel the mandate at any time in the app, through the gateway link in the notification, or through your bank or UPI app.
5. How to cancel
Cancel at any time, no questions asked:
- in the app: Settings → Subscription → Cancel plan, or
- by email to billing@zensibly.com from your registered email address, or
- by cancelling the mandate in your bank or UPI app (we treat this as a cancellation too).
Cancellation takes effect immediately for future charges. Your plan stays active until the end of the period you have already paid for; then your account moves to read-only (you can still view history and export data, but broker connections and guardrails stop). Cancelling does not delete your account or data — see the Privacy Policy for deletion.
6. Refunds
6.1 Seven-day money-back on your first payment
If you request it within 7 days of your first successful payment for a Zensibly plan (monthly or annual), we refund that payment in full, including GST. One money-back refund per customer. To claim, email billing@zensibly.com with the email on your account and the transaction ID; no reason needed.
6.2 Renewals
Renewal payments (the second and later charges) are not refundable, because you receive a pre-debit notification before every renewal and can cancel at any time before it. Exceptions are listed in 6.3.
6.3 Other refunds we will always give
- Duplicate or erroneous charges — refunded in full.
- Service not delivered — if your plan was not activated after a successful payment and we cannot fix it, refunded in full.
- Zensibly-side outage during market hours — if our systems (not your broker's, the exchange's, or your connection) were down for 30 minutes or more during market hours on a trading day and this stopped monitoring or automated guardrails, we credit one trading day's worth of your plan fee for each affected day, or refund it on request.
- Discontinuation or material reduction — if we stop the Service or drop support for your broker and you are on a prepaid plan, we refund the unused portion pro-rata.
- Anything the law requires — including your rights under the Consumer Protection Act, 2019.
6.4 What is not refundable
Partial months or years already started (other than under 6.1 or 6.3); charges you could have avoided by cancelling after a pre-debit notification; and dissatisfaction with trading outcomes — Zensibly is a discipline tool and does not guarantee results (see the Risk Disclaimer).
6.5 How refunds are processed
We confirm eligibility within 2 business days of your request. Approved refunds are issued to the original payment method (the same card, UPI ID or bank account) through our payment gateway, and normally reach you within 5–7 business days of approval; some banks take up to 10 business days to display it. We cannot refund to a different account or in cash. A credit note is issued against the original GST invoice.
7. Plan changes
Upgrade anytime; the difference for the rest of the current period is charged pro-rata and the higher plan starts immediately. Downgrade anytime; it takes effect from your next billing date and no refund is due for the current period.
8. Failed payments
If a renewal fails we retry and email you. Your plan stays active for a 7-day grace period; if payment is still not received the account moves to read-only and automated guardrails stop. The app warns you clearly before that so you are never left unprotected without knowing it.
9. Price changes
We give at least 30 days' notice of any price change by email and in the app. The new price applies from your first renewal after the notice period. If you don't agree, cancel before that date.
10. Chargebacks
If you raise a dispute with your bank or card issuer, we will provide the gateway with our records (sign-up, acceptance of these terms, activation and usage logs). Please contact us first — we resolve almost every billing issue within a day.
11. Contact for billing
BINARIFY LLP · No. 16, Kammanahalli Main Road, St. Thomas Town, Bengaluru, Karnataka 560084, India
Email: billing@zensibly.com · Phone: +91 88923 95952 (Mon–Fri 9:00–18:00 IST; live-trading issues 8:30–16:00 IST on market days)
Grievance Officer: Perumal Nallaswamy, support@zensibly.com
We may update this Policy with 30 days' notice. The version in force when you paid applies to that payment.